Corporate Information
Max is available to customers in many different countries. The entity that provides you with access to Max, and qualifies as your data controller, depends on your Service Area. In the list below you can find the details of the entity that serves you.
Website: www.hbomax.com
FOR SUBSCRIBERS IN ANDORRA, DENMARK, FINLAND, NORWAY, PORTGUAL, SPAIN, AND SWEDEN:
HBO Nordic AB
Kungsgatan 12, 111 35 Stockholm, Sweden
Corporate Registration Number: 556865-2845
VAT identification number: SE556865284501
FOR SUBSCRIBERS IN BOSNIA AND HERZEGOVINA, BULGARIA, CROATIA, CZECH REPUBLIC, HUNGARY, MOLDOVA, MONTENEGRO, NORTH MACEDONIA, POLAND, ROMANIA, SERBIA, SLOVAKIA AND SLOVENIA:
HBO Europe s.r.o.
Jankovcova 1037/49, Praha 7, Postcode: 170 00, Czech Republic
Registered in the commercial register administered by the City Court in Prague, section C, insert 29418
Identification number: 61466786
VAT identification number: CZ61466786
State having jurisdiction over HBO Europe s.r.o.: Czech Republic
FOR SUBSCRIBERS IN FRANCE:
Discovery Communications Benelux B.V.
Piet Heinkade 173, 1019 GM Amsterdam, Netherlands
Corporate registration number: 33295591
VAT identification number: NL 806287007B01
Publishing Manger: Lee Hobbs
Mediation: If we are unable to resolve your issue through our Help Centre, you may refer to our mediator, AME CONSO, whose address is 11 Place Dauphine – 75001 Paris, France and whose website address is www.mediatonconso-ame.com
Max is hosted by AWS. Address of hosting provider: 38 avenue John F. Kennedy, L-1855 Luxembourg
The Platform is also available under the name HBO Max to subscribers in Belgium and the Netherlands. The entity that provides you with access to HBO Max, and qualifies as your data controller, depends on your Service Area. In the list below you can find the details of the entity that serves you.
HBO Max
Netherlands - http://hbo.hbomax.com/NL
Belgium - http://hbo.hbomax.com/BE
For customers in Belgium
Discovery Communications Benelux B.V.
Piet Heinkade 173, 1019 GM Amsterdam, Netherlands
Corporate registration number: 33295591
VAT identification number: NL 806287007B01
For customers in Netherlands
HBO Nordic AB
Kungsgatan 12, 111 35 Stockholm, Sweden
Corporate Registration Number: 556865-2845
VAT identification number: SE556865284501
HOW WE ARE REGULATED
Discovery Communications Benelux B.V., whose registered office is at Piet Heinkade 173, 1019 GM Amsterdam, The Netherlands ( www.discoverybenelux.nl ), has editorial responsibility for the Max (or HBO Max in the Netherlands and Belgium only) Video on Demand (VoD) content library. The VoD content library is registered as an on-demand media service with Commissariaat voor de Media in the Netherlands, Hoge Naarderweg 78, 1217 AH Hilversum, the Netherlands, which monitors compliance with the media legislation.
Besides the Max (or HBO Max in the Netherlands and Belgium only) VoD catalogue, depending on your country and your subscription plan you may also have access to one or more of the following media services, which are regulated as follows:
Eurosport 1, Eurosport 2 :
Media Service provider: Eurosport SAS, registeredunder SIREN 353735657, address 3 RUE GASTON ET RENE CAUDRON 92130 ISSY-LES-MOULINEAUX
Media Regulator: Autorité de régulation de la communication audiovisuelle et numérique (“Arcom”), https://www.arcom.fr/ .
Publishing director: Andrew Georgiou.
ID, Discovery Channel (France), TLC (France, Poland), Animal Planet, Discovery HD, Discovery Historia, Discovery Life, Discovery Science, DTX, Food Network, Travel Channel:
Media Service Provider: Discovery Communications Benelux B.V., registered office at Piet Heinkade 173, 1019 GM Amsterdam, the Netherlands (www.discoverybenelux.nl).
Media Regulator: Commissariaatvoor de Media, Hoge Naarderweg 78, 1217 AH Hilversum, the Netherlands.
6’eren, Discovery Channel (Sweden, Finland, Norway, Denmark), Kanal 4, Kanal 5, Kanal 9, Kanal 11, FEM, REX, TLC (Norway, Sweden, Denmark), VOX, Canal 9:
Media Service Provider:Discovery Communications Deutschland GmbH & Co. KG, registered office at Leopoldstr. 57, 80802 München, Germany. Register Number: HRA 88908 – Amtsgericht München. VAT-Number: DE 249 046 978. Telephone: +49 (0)89-541955-200. E-Mail: b2b-germany@wbd.com .
Media Regulator: Bayerische Landeszentrale für neue Medien (BLM), Heinrich-Lübke-Str. 27, 81737 München, Germany.
TCM Cinema, Warner TV, Warner TV Next:
Media Service Provider: Turner Broadcasting System Deutschland GmbH, registered office at Leopoldstrasse 57, 80802 Munich, Germany. Register Number: HRB 175208 - Amtsgericht München. VAT-Number: DE 812 879 048. Telephone: +49 (0)89 206099 100. E-Mail: b2b-germany@wbd.com
Media Regulator: Bayerische Landeszentrale für neue Medien (BLM), Heinrich-Lübke-Str. 27, 81737 München, Germany.
CNN International:
Media Service Provider: Cable News Network Inc., located at 1050 Techwood Drive, NW, Atlanta, Georgia, 30318, USA (cnn.com), has editorial responsibility for the CNN International channel.
Media Regulator: The channel is registered with Autorite Luxembourgeoise Independante de l’ Audiovisuel in Luxembourg, which also supervises compliance with media legislation.
Boomerang, Cartoonito, Cartoon Network, HBO, HBO2, HBO3 :
Media Service Provider: HBO Europe s.r.o. Registered Office (mailing address): Jankovcova 1037/49, Praha 7, Postcode: 170 00, Czech Republic.
Registered in the commercial register administered by the City Court in Prague, section C, insert 29418.
Identification number: 61466786.
To contact us, please visit our Help center on our website. Website: help.hbomax.com Telephone: https://help.hbomax.com/contactus .
State having jurisdiction over HBO Europe s.r.o.: Czech Republic
Competent regulatory authority: Council for Radio and Television Broadcasting, www.rrtv.cz .
TV Norge:
Media Service Provider: Discovery Networks Norway AS, address: Nydalen allé 37, 0484, Oslo, Norway, Website: www.warnerbrosdiscovery.no.
Member state/Regulatory authority: Norway / Medietilsynet Member state/Regulatory authority: Norway / Medietilsynet
Frii, Kutonen, TLC (Finland), TV5:
Media Service Provider: Discovery Networks Finland Oy, Address: Mechelininkatu 1a, 00180 Helsinki, Finland, Website: www.warnerbrosdiscovery.fi
Member state/Regulatory authority: Finland / Finnish Transport and Communications Agency
TVN, TVN7, TVN24, TVN24 Biznes i Świat, TVN STYLE, TVN TURBO, TVN Fabuła, HGTV:
Media Service Provider: TVN S.A. seated in Warsaw, Poland (contact details: Wiertnicza 166, 02-952 Warszawa, e-mail: widzowie@tvn.pl ; telephone number: (22) 856-61-61).
Competent Regulatory Authority: Krajowa Rada Radiofonii i Telewizji (contact details: Skwer kard. S. Wyszyńskiego 9, 01-015 Warszawa, telephone number: (22) 597-30-00; www.krrit.gov.pl ). TVN S.A. is subject to the jurisdiction of the Republic of Poland. For additional information please visit https://tvn.pl/ .
TTV HD :
Media service provider:STAVKA sp. z o.o. seated in Warsaw, Poland (contact details: Wiertnicza 166, 02-952 Warszawa, e-mail: redakcja@ttv.pl ; telephone number: (22) 453-60-60).
Competent regulatory authority: Krajowa Rada Radiofonii i Telewizji (contact details: Skwer kard. S. Wyszyńskiego 9, 01-015 Warszawa, telephone number: (22) 597-30-00; www.krrit.gov.pl ). STAVKA sp. z o.o. is subject to the jurisdiction of the Republic of Poland. For additional information please visit www.ttv.pl
Metro:
Media Service Provider: Green Content sp. z o.o. seated in Warsaw, Poland (contact details: Wiertnicza 166, 02-952 Warszawa, e-mail: widzowie@tvn.pl ; telephone number: (22) 856-61-61).
Competent Regulatory Authority: Krajowa Rada Radiofonii i Telewizji (contact details: Skwer kard. S. Wyszyńskiego 9, 01-015 Warszawa, telephone number: (22) 597-30-00; www.krrit.gov.pl ). Green Content sp. z o.o. is subject to the jurisdiction of the Republic of Poland. For additional information please visit https://metro.tv/
Biblioteka TVN service (available in Poland only):
Media Service Provider of the video on demand service named Biblioteka TVN service: TVN S.A. seated in Warsaw, Poland (contact details: Wiertnicza 166, 02-952 Warszawa, e-mail: widzowie@tvn.pl ; telephone number: (22) 856-61-61).
Competent regulatory authority: Krajowa Rada Radiofonii i Telewizji (contact details: Skwer kard. S. Wyszyńskiego 9, 01-015 Warszawa, telephone number: (22) 597-30-00; www.krrit.gov.pl ). TVN S.A. is subject to the jurisdiction of the Republic of Poland. For additional information about this service please click here (information available in Polish only). on [URL address of Biblioteka TVN service].
How to get in touch with us
Please visit our Help Centre for any queries that you may have about Max/HBO Max, our content or your subscription:
- help.hbomax.com
- help.hbomax.com (The Netherlands and Belgium)
Our phone lines are open Monday – Sunday excluding 25 December and 1 January. If you need to contact us, you can reach us using any of the following methods:
|
Country |
Phone Number |
Email address |
Hours of Operation |
Call charge |
|
Denmark |
80 71 81 18 |
09:00-22:00 |
Toll Free |
|
|
Finland |
0800 915 765 |
09:00-22:00 |
Toll free |
|
|
Norway |
800 62 610 |
09:00-22:00 |
Toll Free |
|
|
Sweden |
020 88 14 92 |
09:00-22:00 |
Toll Free |
|
|
Netherlands |
0800 353 3004 |
09:00-22:00 |
Toll free |
|
|
Spain |
900 997 460 |
09:00-24:00 |
Toll Free |
|
|
Portugal |
800 181 059 |
09:00-22:00 |
Toll Free |
|
|
Hungary |
06 80 088 453 |
09:00-22:00 |
Toll Free |
|
|
Poland |
800 675 067 |
09:00-22:00 |
Toll Free |
|
|
Romania |
0332 780 004 |
09:00-22:00 |
Local Rate |
|
|
Bulgaria |
0800 460 48 |
09:00-22:00 |
Toll Free |
|
|
Czech Republic |
800 022 562 |
09:00-22:00 |
Toll Free |
|
|
Slovakia |
0800 601 815 |
09:00-22:00 |
Toll Free |
|
|
Croatia |
0800 200 478 |
09:00-22:00 |
Toll Free |
|
|
Serbia |
0800 812 139 |
09:00-22:00 |
Toll Free |
|
|
Slovenia |
080 688 830 |
09:00-17:45 Mon-Fri |
Toll Free |
|
|
Montenegro |
N/A |
09:00-17:45 Mon-Fri |
N/A |
|
|
North Macedonia |
N/A |
09:00-17:45 Mon-Fri |
N/A |
|
|
Bosnia & Herzegovina |
N/A |
09:00-17:45 Mon-Fri |
N/A |
|
|
France |
0801 84 14 81 |
09:00-22:00 |
Toll Free |
|
|
Belgium (French) |
0800 78 174 |
09:00-22:00 |
Toll Free |
|
|
Belgium (Flemish/Dutch) |
0800 78 174 |
09:00-22:00 |
Toll Free |